Terms and conditions

This Policy is issued in compliance with the provisions of law 1581 of 2012 and Decree 1377of 2013, which regulate the fundamental right to habeas data. Taking into account that the issuance of this regulation regulate the duties belonging to those responsible for the processing of personal data and within which includes assume a processing information policy, these present document is issued in order to make it known to the people from whom the company acquires information.

Responsible for information.
Andimallas& Andimetales S.A

NIT: 860062629-8
Address: cll4s # 3-83/89
Telephone Number: 8661961
Email: info@andimallas.com

Andimallas & Andimetales is committed to its customers to protect unauthorized access, or any unauthorized modification, disclosure or destruction of information held by the Company.

Definitions

• Authorization: prior, express and informed consent of the holder to carry out the processing of personal data.
• Database: An organized set of personal data that is the object of processing.
• Personal data: Any information linked to or which may be associated with one or more specific or determinable natural people.
• Processing data: A natural or legal person, public or private, who by himself or in association with others, performs the processing of personal data on behalf of the data controller.
• Processing: Any operation or set of operations on personal data, such as the collection, storage, use, circulation or abolition of the same.
• Tratamiento: Cualquier operación o conjunto de operaciones sobre datos personales, tales como la recolección, almacenamiento, uso, circulación o supresión de los mismos.

Data treatment

• All the data collected will be treated fairly, lawfully, in order to be used in commercial activities of the company, such as:
• Elaborate quotations and commercial proposals.
• Sending of product promotional mails.
• Elaborate invoicing, collection management, collection and delivery referrals.
• Carry out Marketing activities, promotions and/or own third party advertising.
• Promotions of all products and services provided by the current and future company, for the fulfillment of contractual obligations and our corporate purpose.
• Carrying out segmentations and market studies customer satisfaction surveys.
• Generation of optimum communication in relation to our products and services.
• Sending bulletins with news, promotions and various offers to our products and services.

In any event, the holder of the data always will have the option to ask the sender of commercial or advertising messages to stop sending that type of information.

These activities may be carried out by means of physical, electronic, cell phone,  or mobile device, via text messages or through any analog  and/or  digital means of  communication,  known or yet to be known. 

Rights of the holder of the information

The holder’s information shall have the right to:
1. To know, update and rectify your personal data with regard to the Data Processor or Data Processors. This right may be exercised, among other, against partial, inaccurate, incomplete, fractioned, misleading data or whose processing is expressly prohibited or has not been authorized.
2. Request proof of the authorization granted to the data controller except when it is expressly excepted as a requirement for the processing, in accordance with the provisions of article 10 of law 1581 of 2012.
3. To be informed, upon request, of the use you have made of your personal data.
4. Submit complaints, to the Superintendence of industry and commerce for infringements of the provisions of law 1581 of 2012 and other regulations that modify it, add or complement.
5. Revoke the authorization and/or request the deletion of data when the principles, rights and constitutional and legal guarantee are not specify in the process. The recall and /or suppression shall proceed when the Superintendence of Industry and Commerce has determined that in the processing the responsible or in charge of it, have incurred in opposite behaviors to this law and the Constitution.
6. Access, free of charge to your personal data that have been processed. Customers may at any time request the suppression of their personal data. And/or revoke the authorization granted for the processing of them, by sending an email to info@andimallas.com.

Procedures for Petitions, complaints and Claims

The claim may be presented by the owner taking into account the information indicated in article 15of Law 1581 of 2012, in the format proposed by Responsible party. If the claim received does not have complete information that would allow it to be processed, the interested party, will be required within five working days of receipt to correct the faults. If two months have elapsed from the date of request without the claimant submitted the requested information, the request shall be deemed to have been withdraw.

Responsable de PQRS

Responsible for PQRS any request, complaint or claim may be directed to the offices Andimallas & Andimetales s.a.

The maximum term to deal with the claim will be fifteen working days counted from the first working day following the date of receipt. If it is impossible to meet this deadline, an additional one will be requested, which may not exceed eight additional days.

This data processing policy is effective as of the date of its publication.  

Regards 

Andimallas & Andimetales